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Terms and conditions

a. Acceptance of terms and conditions

To use of this site you will have to follow the terms and conditions. Vietnam Airlines Tickets reserves the right, at its discretion, to change, modify, add, or remove portions of these Conditions of Use at any time.

b. Posted information

The posted information on this site has been prepared for the purpose of providing information about Vietnam Airlines, its services, and the services of Vietnam Visa and other travel service providers. It is subject to change without notice or liability. We have endeavored to ensure that it is accurate but neither warrants nor makes any representations regarding its accuracy or completeness. Among those things, fare listings are for general information only and do not reflect current seat availability.

c. Privacy policy

The purpose of collecting private information is to provide you with the highest quality products and services. VietnamAirlines.Travel limits the collection and use of your private information to the specific categories needed to administer our business and commits to protect your privacy. If you elect not to supply the information as requested by each specific product and service, We maybe unable to deliver you online products and services in full.

VietnamAirlines.Travel will take all reasonable measures to ensure that information you transmit to us using this site will remain confidential and protected from unauthorized access but VietnamAirlines.Travel does not warrant against unauthorized access and will not be liable for any of them by any means to the later use of that information.

All your private information or whatever you provide us via website or by email will be keep confidentially. Also SSL is a secure layer that we will use 256 bit encryption on our payment portal.

d. Links to third-party sites

This site contains hyperlinks to other sites or resources. Use of those is at your own risk. The contents, accuracy, opinions expressed, and other links provided at those sites are investigated, verified, monitored, or endorsed by us. VietnamAirlines.Travel disclaims any responsibility for the accuracy, contents, security and availability or omission of information found on those sites.

e. Links from third-party sites

No user or third-party Internet site is permitted to "frame" or embed in frames any material from this site or use any other technique that alters the visual presentation or appearance of this site to users.

f. Modifications

VietnamAirlines.Travel reserves the right, at its discretion, to change, modify, or terminate this site at any time.

g. Governing law and jurisdiction

The governing law to these Conditions of Use shall be the law of the Socialist Republic of Vietnam. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Socialist Republic of Vietnam.

h. Payment

We accept Credit card, Debit Card via our payment gateway. utilizing a software call Maxmind which matches IP address to Batch Bin number and cross reference IP address to determine if fraud is apparent in the transactions. We also do 3D security check as well.

If our protection department suspects they may ask for any proof of using your cardit card, you must show us these to continue processing the booking. If this is not met then we cannot serve you.

i. Cancellation

We will charge you only when a charge is applied by VietnamAirlines.Travel plus 4% service charge. We accept cancellation by email only. Any late cancellation or NO-SHOW will cause a penalty as at Fare Policy

k. Refunds

We will refund you at our cost in case we can not fulfil our service. In case you have purchased service with us and we already fulfiled our duty, you have no right to claim for any refund at any reasons.

l. Chargebacks

VietnamAirlines.Travel will not be responsible for any claim for chargebacks after we fulfill our service to you. Of course, we will prove the transaction by virtual and legal proofs. The payment is made securely by our payment gateway so we have no duty for any chargebacks. Once you agree with the "terms and condition" from our invoice, this means that we not accept any Chargeback cases.

m. E-ticket

E-ticket is the official confirmation of your flight, sent by us through email in PDF file. Upon getting the E-ticket, you MUST confirm us on receipt and you MUST follow the instruction on it. We will not take any responsibility if you do not follow this.