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FAQ Vietnam Airlines

Book a flight of Vietnam Airlines

How can I pay?

When do I need to pay?

How to cancel or change my itinerary?

Why are the prices not guaranteed for my Tickets?

I just received my ticket and there is a problem with it. What should I do?

What happens if I make a booking and then do not pay?

What is included in your Tickets?

What is the price policy for children?

How much time do I need to be present at the Airport for flights?

How much of handbag and checked baggage is accepted on the flight?

What luggage is prohibited and restricted on carriage?

How do we guarantee for your entry visa?

What is the visa on arrival?

How many types of visa are there?

How do I apply visa on arrival?

Is the visa on arrival legitimate?

What is an “approval letter”?

How long in advance should I apply for a visa?

What should I do if I find out that I entered the wrong passport number?

Can I travel without the letter and get the visa as I arrive?

Can I enter Vietnam later than my granted arrival date in the visa approval letter?

What is the photo requirement for Vietnam visa on arrival?

Is Vietnam a safe country for travelling?

Can I join in shared tours?

What is the payment term required?

Can I customize my own tour?

Which is best? using US dollars or local VND currency?

Are there any extra costs or fees not included in the tour rate?

What are the hotel check-in and check-out times?

When we check-in at a hotel, should we pay the hotel?

I’m traveling with my child . What is your reservation policy for children?

Will I receive the confirmation when I have made my reservation from the hotel?

What type of credit cards do you accept?

Why my credit card is not accepted when the number is correct?

Are there any other charges such as booking fee, service charges, taxes, etc beside the room rates?

The rates inclusive of breakfast?

What are your cancellation policies?

When I cancel my booking or shorten my stay, how can I expect to receive my credit card refund?

What is the difference between the following room types and occupancy categories such as Single, Twin, Double, Triple, Family, Quad, Suite, Apartments)

What is the difference between Standard, Superior and Deluxe room categories?

Can I make special requests (e.g. non-smoking room / room on high-floor / king-sized bed / early check-in, etc.) Will the hotel accommodate these requests when I check-in?

What is the Reservation Code?

Do I need to verify my credit card at Vietnam Airlines counter if I'm not travelling with the passenger?

How much baggage weight you are allowed on a domestic Saver Flex flight?