Airlines Testimonials

Re: booking
dear booking department you are wonderful! thank you so much for sorting this out for me so promptly. I thought I was going crazy! I have paid fo ...

Zoe Judd, 45 Coronga cres. Killara 2071, Australia

Ticket Reservation's code: LLZFAD
I have booked the Vietnam Airlines. I just want to thank you for the very quick service and help. I am so glad you were able to help me find flights ...

Boris, 2 Road Kornhill Apartment Unit 1718 Quarry Bay HK

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Home Help Center


Help Center - Vietnam Airlines


+ When should I show up at the airport to check in for Vietnam Airlines flights?

Check in

In case of unexpected accidents, and to check in Vietnam Airlines flights conveniently, passenger should show up at the airport at least 60 minutes before scheduled time of departure of domestic flights, and 120 minutes before scheduled time of departure of international flights.
+ When does the boarding gate close?

Check in

Boarding gate closes 15 minutes before scheduled time of departure. Late passengers may not be accepted for travel.
+ What should I do if I am late at the check-in counter or security check counter of VNA?

Check in

All airports which are exploted by VNA have counter prior to late passenger for check-in or boarding. Under this case, passenger should inform to the airline’s staffs to have support. Passenger should take care of the airlines’ announcement on departure time, closing time of check-in counter when queuing for check-in.
+ I complete all check-in procedures for VNA flight, but I am late for boarding in the plane, how about that?

Check in

If passenger completes all check-in procedures of VN Airline flights but still late for boarding in the plane, passenger will not get seat in the plane. Therefore, to get into the plane on time, passenger should show up at the boarding gate at least 45 minute before flight time. If passenger does not show up at least 15 minutes before departure time, passenger will not get seat in the flight.
+ What is Web checkin Vietnam Airlines?

Web check in

Web check-in is a service of Vietnam Airline in which passengers can check in by themselves with internet-accessed devices connecting website of the airline. Passenger checking in online can choose seats, self-print online boarding pass or get it via email.
+ What devices do I need to check in online flights of VN Airlines?

Web check in

Passenger can check in online VNA flights with devices connecting internet.

Passenger can check in at: https://vietnam.checkin.sabre.com/VNWebCheckIn/WebCheckIn.html#

If any problem, passenger please contact us. Passenger needs to have a printer to print the boarding pass. The boarding pass may be printed or sent to passenger via email:

- Email: booking@alotrip.com
- Phone: 04.36343542
- Fax: 04.36343540
- Hotline: 01276687977
+ I need to order wheelchair, can I check in online Vietnam Airlines flight?

Web check in

Currently, web chec-in is not applied for special services (except for special meals). Therefore, passenger ordering wheelchair must check in at the airport.
+ What flights of Vietnam Airline have web check-in?

Web check in

Web check-in is applied in domestic and international flights of Vietnam Airline departing from below cities:

- Busan (PUS)
- Da Nang (DAD)
- Hanoi (HAN)
- Ho Chi Minh City (SGN)
- Kuala Lumpur (KUL)
- Phnom Penh (PNH)
- Siem Reap (REP)
- Seoul (Incheon Airport) (ICN)
- Vientiane (VTE)
- Singapore (SIN)
- Tokyo (Narita Airport) (NRT)
- Jakarta (CGK)
+ How to check in online flight of VN Airline?

Web check in

Passenger please follows below steps to check in online VN Airline flights:

- Stept 1: Enter required information: LAST NAME, departure, and enter one of those optional information: reservation code/eTickets/Vietnam Airlines’ FFP card number
- Step 2: Choose correct name and flight
- Step 3: Entern passport information (for destinations where passports’ information is required)
- Step 4: Choose seats.
- Step 5: Choose method to receive Onlin Boarding Pass
+ Does VNA accept to change seats after I have completed web check-in?

Web check in

Passenger can change seats after completing Vietnam Airline web check in by following steps:

- Step 1: Enter required information: LAST NAME, departure and: one of those optional information: Reservation Code/ eTicket/ Vietnam Airlines’ FFP card number
- Step 2: Choose correct name and flight
- Step 3: Enter passport information (for destinations where passports’ information is required)
- Step 4: Change seats
- Step 5: Choose method to receive Onlin Boarding Pass.

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