Airlines Testimonials

To Payment & Ticketing department
This is to confirm receipt of our e-ticket. I will also happily refer your organization to other members of our group who are travelling together to ...

Peter M Heath, 21 Dalrymple Ave, LANE COVE NORTH NSW 2066 AUS

Dear Pham Cong Thien Thank you very much for your speedy assistance. Much appreciated. We have decided to go for the 1600 flight on the 10th ...

Jessica Anne Thorne, 42/65 Riversdale Road, Hawthorn, Victoria, AU

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Home Help Center

Help Center - Vietnam Airlines

+ How can I know about reschedule of Vietnam Airlines?


When there is a new reschedule of Vietnam Airlines, we will sent email to passenger and inform via phone in case of urgency. Passenger should check your email 24 hours before your flight to make sure no change to your flight.
+ During my travel, what should I do ensure safety in my journey with VN Airlines?


To ensure safety in VN Airlines, passenger needs to note below:

- No smoking
- No changing seats
- Keep your baggage as regulation, not put your baggage untidily in the path and exist area
- No using cell phone, pagers, radio receivers and transmitter on the plane.
- Switch off all those devices until you are in the ground terminal.
+ Why does staff of VNA order me to switch off my e-devices when on board?


All devices including mobile phones, pagers, radio receivers, and transmitters must be switched off until passenger is in the ground terminal. These devices might interfere with the aircraft navigation instruments. Other portable electronic devices are not allowed to be used during takeoff or landing.
+ What should I do on Vietnam Airlines flights during take-off and landing?


During take-off and landing, passenger please ensure that your seatback is in the up-right position, your tray-table, footrest, personal monitor and your personal items are stowed, and that all portable electronic devices are switched off and that your seatbelt is fastened.
+ Do I need to fasten the seatbelt during Vietnam Airlines flight?


Yes. For safety of passenger, it is recommended by Vietnam Airlines that passenger fastens seatbelt during the flight. Seatbelts for infants and extensions are available, if required.
+ I have Business Class ticket of VNA. What services are free and what services need fees?


For Business Class, Vietnam Airline will offer following services:

- Passengers will experience comfortable seats
- Entertainment devices on the plane
- Vietnam Airlines will supply passengers with noise canceling headphones
- Pillows and blanket available in most of flights
- Amenity kits (flights or more than 4 hours)
- Movie, music and entertainment programs….
- Special benefits and high standard services: Business lounges, Business meals, Business entertainment, miles earning.

Telephone service: passenger can stay right at your seat to make phone call and pay via international credit card.
+ What entertainment does Vietnam Airline offer on board?


Inflight entertainment for Business Class includes movies, TV programs, music, games, and magazines. Those entertainments are also offered to Deluxe Economy Class and Economy Class.
+ What are aircrafts of Vietnam Airlines route from Hanoi to Ho Chi Minh City?


In flights from Hanoi – Ho Chi Minh, Vietnam Airline uses standard and high - quality aircrafts, such as Boeing 777, Airbus A330-200, and Airbus A321-100/200. All these crafts can contain a number of passengers, with comfortable seats and quality of international standards.
+ Does VNA have flights from Ho Chi Minh City to Con Dao?


Vietnam Airlines has flights from Tan Son Nhat (Ho Chi Minh City) to Con Dao, beside flights Ho Chi Minh – Phu Quoc, Ho Chi Minh – Rach Gia…

The airline also operates domestic flights from Ho Chi Minh to below provinces and cities:
Hanoi, Haiphong, Thanh Hoa, Vinh, Dong Hoi, Hue, Da Nang, Pleiku, Quy Nhon, Buon Ma Thuot, Nha Trang, Dalat
+ What Vietnam Airlines domestic flights departing in Hanoi?


VNA operates domestic flights from Hanoi to below provinces and cities:

Dien Bien, Vinh, Dong Hoi, Hue, Da Nang, Tam Ky, Pleiku, Quy Nhon, Tuy Hoa, Nha Trang, Dalat, Ho Chi Minh, Can Tho, Phu Quoc, and Buon Ma Thuot

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