Airlines Testimonials

Re: Ticket number 7382432835690.pdf
Vietnam Airlines: This is to confirm that I did receive the Vietnam Airlines E-ticket for my Hanoi to Ho Chi Minh one-way flight for Jan 8, 2013. ...

Jack Moore, 463 STONEHOUSE ROAD, TALLAHASSEE, FL, USA 32301

To Payment & Ticketing department
This is to confirm receipt of our e-ticket. I will also happily refer your organization to other members of our group who are travelling together to ...

Peter M Heath, 21 Dalrymple Ave, LANE COVE NORTH NSW 2066 AUS

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Help Center - Vietnam Airlines


+ Can children from 2-4 years old travel alone with Vietnam Airlines?

Special order

Vietnam Airlines accepts carrying children from 2-4 years old with conditions as below:

- Passenger must reserve and pay for service that 1 cabin crew will accompanied 1child.
- Passenger must order this service at least 3 days before flight in domestic flights and 5 days before flight in international flights. Vietnam Airlines only accepts to carry children in seats of Economy Class.

Ticket price for children is equal to 75% of ticket price for adults.
+ Can children from 4-6 years old travel alone on VNA?

Special order

VNA accepts carrying children from 4-6 years old with below conditions:

- Passenger must reserve and pay for service that 1 cabin crew will accompanied 1child.
- Passenger must order this service at least 3 days before flight in domestic flights and 5 days before flight in international flights. The airline only accepts to carry children in seats of Economy Class.

Ticket price for children is equal to 75% of ticket price for adults.
+ Can children from 6-15 years old travel alone with VN Airlines?

Special order

Children from 6-15 years old can travel alone in VN Airlines flights without cabin crew accompanied service. Passenger must book ticket 24 hours before flight time. Passenger below 12 years old pays 75% ticket price of adult.
+ Does Vietnam Airlines accept to carry infants?

Special order

Vietnam Airlines accepts carrying infants with conditions:

- Infants under 14 days of age, premature or unhealthy infant (let alone infant feeding in oxygen tent) are not accepted for carriage.
- Infant is not accepted for carriage as Unaccompanied Minor (UM) by VNA.
- Infant in healthy condition shall be accepted provided that he is accompanied by his parent or authorized
- Each adult is allowed to travel with 01 infant
- If an adult escorts two infants:
- From the second infant, each infant shall be charged an applicable fare for children and must be required cabin crew assistant service.
- Accompanied cabin crew service request must be made at least 3 days prior to estimate time of departure for domestic flights and 5 days for international flights.
- For premature and/or unhealthy infant (except infant feeding in oxygen tent):
- All of procedures is to be completed the same as MEDA passenger
- Must be accompanied by a doctor or a nurse who specializes in pediatrics.
- The total infants accepted for carriage on a flight must not exceed 10% seat capacity.
+ Can I bring both infants and children in flight of Vietnam Airlines?

Special order

Vietnam Airline accepts carrying 1 passenger traveling with both infants and children under below conditions:

- 2 children of 2-6 years old
- 01 infant and 02 children under 6 years old and shall be charged an applicable fare for cabin crew accompanied service for 01 child between 2 children above
- 02 infants and 01 children under 6 years old and shall be charged an applicable fare for cabin crew accompanied service for 01 infant between 2 infants above
- 02 infants and 02 children under 6 years old and shall be charged an applicable fare for 02 cabin crew accompanied service for 01 infant and 01 child between 2 infants and 02 children above
- The services are required to have cabin crew accompanied. The passengers have to book and pay in advance. Accompanied cabin crew service shall be charged separately from other Special services charges and equal to applicable fare respectively to the class of services used.

Accompanied Cabin crew service request must be made at least 3 days prior to estimated time of departure for domestic flights and 05 days prior to estimated time of departure for international flights
+ Can disabled passenger order wheelchair service of Vietnam Airlines?

Special order

Vietnam Airlines service offers wheelchair service to assist disabled or medical passenger who has difficulties to walk or move by themselves, including:

- Wheel-chair for Ramp (WCHR) offers passenger who can ascend/descend steps and make own way to/from cabin seat, but requires wheelchair for distance to/from aircraft across ramp

- Wheelchair for Steps (WCHS) offers passengers who cannot ascend/descend steps, but are able to make own way to/from cabin seat, requires wheelchair for distance to/from aircraft and must be carried up/down steps.

- Wheelchair for Cabin (WCHC) offers to passenger who is completely immobile. He requires wheelchair to/from aircraft and must be carried up/down steps and to/from cabin seat. (This device is accompanied to individual aircraft)
+ When do I have to order wheelchair service Vietnam Airlines before flight time?

Special order

Passenger must order wheelchair of Vietnam Airlines in advance, at least 24 hours prior to flight time. The maximum number of accompanied WCHC (Wheelchair for Cabin) passengers allowed per flight is no more than the number of main emergency exit of individual aircraft. The maximum number of unaccompanied WCHC and WCHS (Wheelchair for Steps) passengers allowed per flight is not more than half the number of main emergency exit of individual aircraft.
+ Can I order cabin accompanied service for disabled people in Vietnam Airlines flights?

Special order

Passenger can order cabin accompanied service. You need to order and pay for the service at least 24 hours before flight time and with confirmation of the airline.
+ What is Vietnam Airlines special service for blind/deaf passengers?

Special order

Vietnam Airline accepts carrying blind passengers, with below conditions:

- Request must be made at least 24 hours before flight time.
- Only blind passenger able to make own way, self-service in all itinerary. Passengers must have assistance from relatives at departure and destination stations.
- The total number of blind passengers accepted on each flight equals accompanied and unaccompanied blind passengers.
- If blind passenger is accompanied with seeing eye dog, animal as checked baggage procedure must be completed for seeing eye dog.
- For accompanied blind passenger
- Accepted for carriage as normal passenger, no prior request is required.
- There is no limitation on the number of blind passengers on each flight.

Deaf passenger can travel in VNA with a normal passenger accompanying. Unaccompanied deaf passenger must request cabin crew accompanied service. The service must be ordered and paid at least 24 hours before flight with confirmation of the airlines.
+ Does VN Airlines offer extra seat for passenger?

Special order

Vietnam Airlines offers extra seats for passenger under conditions:

- 24 hour notice is required and not limited
- Extra seat is required to book in the same class.
- Extra seat passenger is offered free allowance of baggage according to the seat he booked. (For e.g., if a passenger books extra seat, he/she will get 2 free allowance of baggage)

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