Airlines Testimonials

RE: Ticket number 7382433232990 -7382433232991 -7382433232992
I have received my electronic ticket. Thank you for the great service – the on line chat was very helpful as well. ...

Penny Skilnik, University of Saskatchewan, Saskatoon, Canada

Your Booking MFLBQX For Pax: MR RODHAM JOHN WILLIAM, MRS RODHAM CHRISTINE DAINTRY
Dear Mr Pham Cong Thien – thank you for this correction to my payment. Payment has been made with Pay Pal. We are very happy with the flights you hav ...

Christine Rodham, 9 Courageous Cl Marmong Point NSW, Australia

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Home Help Center


Help Center - Vietnam Airlines


+ What is e ticket Vietnam Airlines?

Ticket

eTicket is issued when passenger buys ticket at website VietnamAirlinesTickets.com. All informtaion of the eTicket is stored in the system. Passenger need to print and bring the eTicket to the airport for check-in. To check status of eTicket, passenger can access site https://www.virtuallythere.com/new/reservationsChron.html?&host=VN

eTicket information:
• Ticket number, date and place of ticket issurance
• Reservation code
• Name of passenger
• Flight information: flight number, operating carrier (s), flight dat and time, reservation status.
• Payment information: fare details, taxes, fees and other surcharges, form of payment
• Fare conditions, baggage allowance
+ What should I do if losing my Vietnam Airlines e ticket?

Ticket

After passenger’s payment, eTicket of VNA will be sent to email address that you use to book flight. Passenger prints the eTicket and brings it to the airport to check-in. If the eTicket is lost, passenger can open your email to reprint the ticket or you can contact us as below if any problems:

• Email: booking@alotrip.com
• Phone: 04.36343542
• Fax: 04.36343540
• Hotline: 01276687977
+ Vietnam Airlines ticket price for childen, infants, old people and disable people?

Ticket

- Children from 2 to 12 years old: 70% ticket of adults, infants under 2 years old: 10% ticket of adults.
- Old people: as other airlines, Vietnam Airline apply price for old people the same as that for adults.
- Disabled people: reduce 20% ticket.
+ I bought eTicket of VN Airlines but lose the code, what should I do?

Ticket

If passenger buys eTicket of VN Airlines and loosing the rerservation code, should not worry about that. Passenger can tell the ticket number at the airport for check-in. In the case you do not remember either the code or ticket number, you just tell your exact name (in domestic flights). To make sure that no problem to your flight, please contact us to receive the code:

• Email: booking@alotrip.com
• Phone: 04.36343542
• Fax: 04.36343540
• Hotline: 01276687977
+ Does Vietnam Airlines airfare from Hanoi – Ho Chi Minh in one day change?

Ticket

Regarding of seats in one flight, ticket prices are different between classes (Business Class, Economy Class, Special Class...). Regarding of different flights in a day, there is some difference in the prices even at the same class.
+ Does Vietnam Airlines ticket include airport charges and fees?

Ticket

Your payment for VNA ticket includes all tax and fees and also airport charges and fees.
+ Do I have to keep the ticket during my flight with VNA?

Ticket

Ticket is the contract of transport between the airlines and passengers. Therefore, passenger should keep the ticket during your flight with Vietnam Airline to check in at the airport and do customs procedures.
+ Why there is difference in price even the same range of seats in VN Airlines flights?

Ticket

Difference between prices of the same range of seats in Vietnam Airline flights is due to the time of buying tickets. The earlier passenger buy ticket the cheaper the ticket is. Therefore, passenger should buy ticket early to get low price.
+ Beside VN Airlines ticket, what documents do I need to bring to the plane?

Ticket

Beside Vietnam Airline tickets, passenger needs to bring Identification Card (in domestick flight) or passport (international flights) and visa of the arrival country.
+ Is airfare of Vietnam Airline valid if I check in late?

Ticket

Vietnam Airline does not accept tickets if passengers check in late.

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