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Home Help Center


Help Center - Vietnam Airlines


+ How many tiers of Golden Lotus Plus Vietnam Airlines?

Program

Golden Lotus Plus (GLP) of Vietnam Airlines has four tiers: Platinum, Gold, Titanium, Silver. When passenger registers in GLP program, you become a register.

Miles will be added when members take flights of the airline that permit miles earning or can earn miles with other airlines of Skyteam.
+ How to get Silver tier of Vietnam Airlines Golden Lotus Plus?

Program

To be a member with Silver tier of Vietnam Airline GLP, passenger need to be card owner of of VPBank-Platinum MasterCard, or Techcombank – VISA at the same time be Priority customer of Techcombank, Vietcombank – American Express. Or, register taking a flight will be upgraded to Silver tier.
+ How to get Titanium of VNA Golden Lotus Plus?

Program

Titanium tier of Golden Lotus Plus of VNA is equal to Elite tier of Skyteam. This tier needs criteria as below:

- Card owner of Vietcombank Vietnam Airlines Platinum American Express
- Card owner of Vietnam Airlines Techcombank Visa Platinum with transaction of 120 million VND in 3 months, considering tier 1 year after date of upgrade
- Having 15,000 miles (or 20 flights), considering tier of 12 successive months
+ How to get Golden tier in Vietnam Airlines GLP?

Program

Golden tier of Golden Lotus Plus of Vietnam Airlines is equivelent with Elite tier of Skyteam. This tier is based on criteria: having 30,000 miles (or 30 flights), considering tier of 12 successive months.
+ How to get Platinum tier of Golden Lotus Plus of VN Airlines?

Program

Platinum tier of VNA Golden Lotus is equal to Elite Plus tier of Skyteam. This tier is based on criteria: having 50,000 miles (or 50 flights), considering tier of 12 successive months.
+ Can I earn miles with flights not of either Vietnam Airlines or Skyteam?

Program

No. Passenger only can earn miles in the flights of Vietnam Airlines or of Skyteam which accept miles earning.
+ Will my status member tier of VNA be downgraded if I do not earn enough miles?

Program

To maintain the acquired membership level in subsequent year, members must accrue at the relevant accumulated miles and/or accumulated eligible flights for 12 consecutive months of qualifying period. If a member fails to meet the criteria for the status maintenance, his or her membership status will be downgraded to a lower tier according to his/her accumulated qualifying miles.
+ I am a member of Golden Lotus Plus of Vietnam Airlines, can I earn miles?

Program

Yes. Member of Golden Lotus Plus needs to fill card number when check in, miles will be added automatically to your account as standard.
+ am a Golden Lotus Plus member of VNA with Golden tier and buy last minute ticket, do I have priorities at check in?

Program

If passenger has Golden tier of GLP and buy last minute ticket, you can check in before other passengers with C Class.

Besides, members with other tiers have priorities in turn as below:
- Platinum tier of Vietnam Airlines and Elite Plus tier of SkyTeam;
- Golden and Titanium of Vietnam Airlines and Elite tier of SkyTeam;
- Passenger of C Class;
- Others.
+ I have Silver tier of VNA Golden Lotus Plus, how to get the award tickets?

Program

When passenger would like to get award, you can contact VNA to reserve the seats on flights of the airline or other airlines of Skyteam. Passenger fill all required information in the form (reservation code and other from if need) then send through email, fax or letter to us 7 days before flight time. The airline will process in 3-7 days and will send member award code. Then passenger can use the code to get ticket.

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