Airlines Testimonials

Compliment! Vietnam Airlines
I traveled through Vietnam recently and took several Vietnam flights using your Airlines and found your service to be reliable, friendly, helpful and ...

Nicole Smith, Brisbane, Australia

Re: booking
dear booking department you are wonderful! thank you so much for sorting this out for me so promptly. I thought I was going crazy! I have paid fo ...

Zoe Judd, 45 Coronga cres. Killara 2071, Australia

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Home Help Center


Help Center - Vietnam Airlines


+ I am a regular Vietnam Airlines passenger, can I earn miles before register membership?

Program

As regulation of Golden Lotus Plus program, passenger only can earn miles after successfully register to be a member of the program.
+ Can I earn miles Vietnam Airlines when buy ticket of super special class and ticket for infant?

Program

All promotional tickets, super special class tickets and tickets for infant cannot earn miles of Vietnam Airlines.
+ How long after flight will I get miles in my member account of VNA?

Program

Miles will be added to member account within 5 days after flights of VNA and within 7 days after flights of airlines in SkyTeam. Information of added miles will be sent to your email every month.
+ Earning miles of Vietnam Airlines Golden Lotus Plus program for domestic flights?

Program

In domestic flights of Vietnam Airline, member of Golden Lotus Plus can earn miles as below:

- Business Class J, C: 2.00
- Business Class D: 1.50
- Economy Class Y, M: 1.10
- Economy Class K, L, B, S, H: 0.75
- Economy Q, N, R: 0.50
+ Earning miles of VNA in Golden Lotus Plus program for international flights?

Program

In international flights of VNA, member of Golden Lotus Plus can earn miles as below:

- Business Class J, C: 2.00
- Business Class D: 1.50
- Deluxe Economy Class W, Z: 1.25
- Economy Class Y, M: 1.10
- Economy Class B, S, H: 1.00
- Economy Class K, L, Q: 0.75
- Economy Class N, R, T, P: 0.25
+ What airlines are in SkyTeam? As member of Vietnam Airline, can I get priorities when traveling with those airlines?

Program

Currently, there are 20 airlines in SkyTeam: Aeroflot, Aerolíneas Argentinas, Aeroméxico, Air Europa, Air France, Alitalia, China Airlines, China Eastern Airlines, China Southern Airlines, Czech Airlines, Delta Air Lines, Garuda Indonesia, Kenya Airways, KLM, Korean Air, Middle East Airlines, Saudia, TAROM, Vietnam Airlines, and Xiamen Airlines.

Members of VNA traveling with such airlines will get priorities: reservation, baggage, lounge… (Depending on each airlines and your kinds of tier)
+ I bought Economy Class ticket of VNA, my ticket is upgraded to Business Class, can I earn mile of Business Class?

Program

As regulation of Golden Lotus Plus, member can earn miles basing on the class in the final ticket.
+ I have award ticket of Golden Lotus Plus, can I change to other itinerary?

Program

Award ticket of Golden Lotus Plus cannot be change in itinerary. Passengers only can change flight time.
+ I have award ticket of GLP, can I cancel ticket and refund miles?

Program

When award ticket is issued, passenger will not be refunded miles if you cancel your ticket.
+ Why do I have to pay money when getting award ticket of Golden Lotus Plus program?

Program

When getting award ticket of VNA Golden Lotus Plus program, passengers have to pay tax.

Member of Golden Lotus Plus program can earn miles after the flight if you show up your card when reserving seat and checking in.

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