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To Payment & Ticketing department
This is to confirm receipt of our e-ticket. I will also happily refer your organization to other members of our group who are travelling together to ...

Peter M Heath, 21 Dalrymple Ave, LANE COVE NORTH NSW 2066 AUS

RE: Ticket references 7382433600041, 7382433600042
Many thanks Mr. Pham Cong Thiem 8.oo am flight please 18th Nov. That is simply wonderful of you. We are so very grateful and again apologi ...

IAN GRANEY, 28 KENSINGTON DRIVE TARADALE NAPIER NEW ZEALAND

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Home Help Center


Help Center - Vietnam Airlines


+ Can I change name in Vietnam Airlines ticket?

Change/Cancellation

In Vietnam Airlines tickets, passenger cannot change name. In this case, passenger must cancel the ticket and buy new one.
+ How many times can I change tickets of Vietnam Airline?

Change/Cancellation

Vietnam Airline has no limitation on times of changing tickets. However, passenger must pay change fee and difference (if any) as regulations of Vietnam Airlines.
+ Does VNAirlines accept changing ticket 3 hours before flight time?

Change/Cancellation

VN Airlines accept changing ticket 3 hours prior to scheduled time of departure. Passenger must pay change fees and differences as condition of the ticket class.
+ How about refund ticket Vietnam Airlines?

Change/Cancellation

To get refund of VN Airlines tickets, passenger send email to booking@alotrip.com with email that you used when booking at our website. In your email, passenger please notes clearly the ticket number or the reservation code that you want to cancel and refund. Ticket refund depends of conditions of kinds of ticket. Please contact us to have more support.

• Email: booking@alotrip.com
• Phone: 04.36343542
• Fax: 04.36343540
• Hotline: 01276687977
+ Who should I contact to request Vietnam Airlines ticket cancellation?

Change/Cancellation

After passenger buy ticket at website VietnamAirlinesTickets.com, if you want to cancel the ticket, please send email to booking@alotrip.com with email that you used when booking at our website. In your email, passenger please notes clearly the ticket number or the reservation code that you want to cancel and refund. Ticket refund depends of conditions of kinds of ticket. The refund will be sent to your account used to pay for the ticket. Please contact us to have more support.

• Email: booking@alotrip.com
• Phone: 04.36343542
• Fax: 04.36343540
• Hotline: 01276687977

Refund for ticket will be sent to customer’s account after passengers sign in and send back us Refund Form. However, the refund also depends on the bank.
+ What do I have to do if Vietnam Airlines cancel flight?

Change/Cancellation

In some situations, VNA must cancel flight. We will inform to passenger and try to contact the airlines to reserve a suitable flight for you. In case that there is no suitable flight, we will refund all money that you buy your ticket. We will update information of your flight. Please check your email to get newest schedule of your flight. We will also inform you urgent new schedule to your phone.
+ What is regulation to cancel Vietnam Airlines flight?

Change/Cancellation

- All Super Deal tickets are nonrefundable.
- Most of tickets are refundable, cancelation fees depend on the class and route.
- Cancelation fee 24 hours from ticketed flight date is always higher than that 24 hours before ticketed flight date. Passenger, therefore, should cancel ticket 24 hours before ticketed flight date.
+ Can I cancel my flight 2 hours before scheduled time of departure?

Change/Cancellation

All tickets (except for Super Deal tickets) are acceptable to be cancelled before and after flight time with regulated fees. However, passenger should cancel flight before flight date (if possible) to get lower fee.
+ Does Vietnam Airline accept changing ticket to another of lower price?

Change/Cancellation

Vietnam Airline only accepts changing ticket to another of equal or higher price.
+ Can I cancel Vietnam Airlines flight? How about the fee?

Change/Cancellation

Passenger can cancel tickets of VNA (except for super deal tickets). Change fees depend of classes of tickets and routes of Vietnam Airlines:

In Business Class of domestic flights:
• 24 hours before ticketed flight date: 30USD
• 24 hours from ticketed flight date + NO SHOW: 50USD

In Economic Class of domestic flights:
• 24 hours before ticketed flight date: 30USD
• 24 hours from ticketed flight date + NO SHOW: 50USD

In Business Class of flights from South East Asia:
• 24 hours before ticketed flight date: 60USD
• 24 hours from ticketed flight date + NO SHOW: 75USD

In Business Class of flights from Korea:
• 24 hours before ticketed flight date: 60USD
• 24 hours from ticketed flight date + NO SHOW: 75USD

In Business Class of flights from North East Asia (except Japan and Korea):
• 24 hours before ticketed flight date: 60USD
• 24 hours from ticketed flight date + NO SHOW: 75USD

In Business Class of flights from Australia:
• 24 hours before ticketed flight date: 100USD
• 24 hours from ticketed flight date + NO SHOW: 120USD

In Business Class of flights from United States:
• 24 hours before ticketed flight date: 60USD
• 24 hours from ticketed flight date + NO SHOW: 75USD

In Business Class of flights from Europe:
• 24 hours before ticketed flight date: 180 USD
• 24 hours from ticketed flight date + NO SHOW: 200USD

In Business Class of flights from Japan:
• 24 hours before ticketed flight date: 150 USD
• 24 hours from ticketed flight date + NO SHOW: 180USD

In Economy Class of flights from South East Asia:
• 24 hours before ticketed flight date: 60USD
• 24 hours from ticketed flight date + NO SHOW: 75USD

In Economy Class of flights from Korea:
• 24 hours before ticketed flight date: 60USD
• 24 hours from ticketed flight date + NO SHOW: 75USD

In Economy Class of flights from North East Asia (except Japan and Korea):
• 24 hours before ticketed flight date: 60USD
• 24 hours from ticketed flight date + NO SHOW: 75USD

In Economy Class of flights from Australia:
• 24 hours before ticketed flight date: 100USD
• 24 hours from ticketed flight date + NO SHOW: 120USD

In Economy Class of flights from United States:
• 24 hours before ticketed flight date: 60USD
• 24 hours from ticketed flight date + NO SHOW: 75USD

In Economy Class of flights from Europe:
• 24 hours before ticketed flight date: 100USD
• 24 hours from ticketed flight date + NO SHOW: 120USD

In Economy Class of flights from Japan:
• 24 hours before ticketed flight date: 100USD
• 24 hours from ticketed flight date + NO SHOW: 130USD

In Special Deal of flights from South East Asia:
• 24 hours before ticketed flight date: 60USD
• 24 hours from ticketed flight date + NO SHOW: 75USD

In Special Deal of flights from Korea:
• 24 hours before ticketed flight date: 60USD
• 24 hours from ticketed flight date + NO SHOW: 75USD

In Special Deal of flights from North East Asia (except Japan and Korea):
• 24 hours before ticketed flight date: 60USD
• 24 hours from ticketed flight date + NO SHOW: 75USD

In Special Deal of flights from Australia:
• 24 hours before ticketed flight date: 120USD
• 24 hours from ticketed flight date + NO SHOW: 170USD

In Special Deal of flights from United States:
• 24 hours before ticketed flight date: 60USD
• 24 hours from ticketed flight date + NO SHOW: 75USD

In Special Deal of flights from Europe:
• 24 hours before ticketed flight date: 180USD
• 24 hours from ticketed flight date + NO SHOW: 200USD

In Special Deal of flights from Japan:
• 24 hours before ticketed flight date: 150USD
• 24 hours from ticketed flight date + NO SHOW: 180USD

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