Airlines Testimonials

Ticket Reservation's code: LLZFAD
I have booked the Vietnam Airlines. I just want to thank you for the very quick service and help. I am so glad you were able to help me find flights ...

Boris, 2 Road Kornhill Apartment Unit 1718 Quarry Bay HK

Vietnam Airlines Tickets
Thank you very much: we just received your email and we have printed out our ticket. It was a very quick, efficient and easy process! We are looking ...

Jennifer Butler, 37 Lisson Grove, Hawthorn, Vic 3122 Australia

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Home Help Center


Help Center - Vietnam Airlines


+ The name on my E-ticket is not correct. Does it matter?

Ticket

If your name in your ticket is not correct. You cannot take the flight. In this case, please contact us wether we can help. In case your name in eticket cannot be changed, you need to cancel your current ticket to book another one.

• Email: booking@alotrip.com
• Phone: 04.36343542
• Fax: 04.36343540
• Hotline: 01276687977
+ I want a flight from Ho Chi Minh to Hoi An.

Flights

There is no airport in Hoi An. Therefore, if you want to travel from Ho Chi Minh to Hoi An, you need to take flight from Ho Chi Minh City to Da Nang City and take taxi or hug-driver (xe ôm) to go to Hoi An. As Da Nang is so near Hoi An (just about 20km), then you can enjoy beautiful view of Da Nang before traveling to Hoi An.
+ How do we prebook our seats on Vietnam Airlines flight please?

Booking

Please click this link to check - in:
https://vietnam.checkin.sabre.com/VNWebCheckIn/WebCheckIn.html#
+ Is there flight from Da Nang to Phu Quoc and return?

Flights

There is no direct flight from Da Nang to Phu Quoc and return. You can book the flight via Ho Chi Minh.
Pls use our Multiple to search and book your flights soon.
+ I lost the email used for booking ticket. Can I use another to get updates of the ticket?

Booking

You can use new email to get updates of your ticket. Please send us your request to our email booking@alotrip.com. After we verify that it is you the people bought ticket. We will send you all updates of your tickets.
+ How many hours of layover adequate to make transit in Hanoi between Taipei and Vientiane?

Flights

You need at least 120 minutes to transit in Hanoi.
+ If I arrive at 08:30 would i be able to catch the 09:10 flight to Phu Quoc?

Flights

You must need at least 60 minutes to transit to the next flight. That mean you cannot take the flight to Phu Quoc at 9:10.
+ How to join the frequent flyer Golden Lotus Plus Program of Vietnam Airlines?

Program

Vietnam Airlines offers Golden Lotus Plus (GLP) Program which brings frequent flyers plenty of benefits such as Free Tickets, Privileged Service and Remarkable Convenience. Passenger can join the program by click this link, fill all information and summit.
http://glp.vietnamairlines.com/Enrollment/?locale=en
or http://glp.vietnamairlines.com/Enrollment/?locale=vi
+ In flight from Shanghai to Paris, do i need a transit Vietnam visa? whether my luggage dilivered to Paris directly or not?

Flights

In your case, you do not need to have Vietnam Visa. Please remember to stay inside the international terminal.

The airlines will do luggage checking through to the final destination, you will not have to mind your luggage until you get to Paris. In case, you do not check in online, you are not required to do check-in but you will have to claim your baggage at conveyor belt, do customs clearance by yourself, send those checked baggage to Vietnam Airlines staffs and move to lounges for next connecting flights. Therefore, you should also prepare time to transit.
+ From Siem Reap to Hanoi and taking international flight to Gatwick all in transit. How many kg of luggage allowance?

Checked baggage

In flight from Siem Reap to Hanoi, luggage of Business: 30kg, Economy: 20kg, Infant: 10kg

In flight from Hanoi to Gatwick, luggage of Business: 40kg, Economy: 30kg, Infant: 10kg

If you take a transit flight, you must comply with the regulation of baggage in route: Siem Reap – Hanoi.

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