Airlines Testimonials

RE: Ticket number 7382433024559
Thank you for such a fast turnaround. This is a second time we use your website and the service is outstanding. ...

Jenny Ha, 27 Abeckett Street, Melbourne, Australia

ticket confirmation
Dear Sirs, I've got the e-tickets, thank you very much for the fast service. yours sincerely, ...

Paolo, Via Monte Grappa 12 Canegrate (MI)

more testimonials

Home Help Center


Help Center - Vietnam Airlines


+ What is considered Vietnam Airlines excess baggage?

Excess baggage

As, Vietnam Airlines regulations, excess baggage is the baggage exceeding the allowed checked baggage. Passengers must pay for such excess baggage. This kind of baggage is transported if the aircraft still have enough space to store. If there is no space enough, it will be transported in the next flight. In this case, VN Airline will have no compensation for the delay. All excess baggage must be paid before being accepted to transport as regulations of the airline.
+ Vietnam Airline calculates the excess baggage in weight system or piece system?

Excess baggage

Currently, Vietnam Airline calculates excess baggage in both weight system and piece system. Weight system is applied in domestic flights and international flights. In flights between Vietnam and America, excess baggage is calculated in piece system.
+ How much does VN Airlines charge for the excess baggage in domestic flights?

Excess baggage

- Routes between Hanoi and Ho Chi Minh City, Nha Trang, Buon Ma Thuot, Dalat, Can Tho, Plei-ku, Tuy Hoa, Quy Nhon, Phu Quoc: 40,000VND/kg.

- Routes between Ho Chi Minh City and Haiphong, Vinh, Dong Hoi, Thanh Hoa: 40,000 VND/kg.

- Other routes: 20,000VND/kg.
+ In international flights, my luggage exceeds the Vietnam Airlines checked baggage allowance. How about that case and the price?

Excess baggage

VNA still accepts to carry that excess baggage. This baggage will be calculated excess baggage in both weight system and piece system, depending on each route.

Weight system is applied in domestic flights and international flights. In flights between Vietnam and America, excess baggage is calculated in piece system.
+ How does VNA regulate excess baggage in weight system in international flights?

Excess baggage

- Flights Zone including Vietnam, Laos, Cambodia, Myanmar and Thailand: 5 USD / kg

- Flights from Laos, Cambodia, Myanmar, Thailand to Russia, other countries in South Asia, South Asian Subcontinent, Northeast Asia (except Japan), North/Central Pacific, Southwest Pacific: 10 USD / kg

- Flights from Vietnam, Laos, Cmabodia, Myanmar, Thailand to Japan and Europe (except Russia), Middle East, and Africa: 20 USD / kg

- Flights in Zone including Russia, Southeast Asia (except for Vietnam, Laos, Cambodia, Myanmar, and Thailand) South Asian Subcontinent, Northeast Asia (except Japan), North/Central Pacific, and Southwest Pacific: 20 USD / kg

- Flights from Russia, Southeast Asia (except Vietnam, Laos, Cambodia, Myanmar, and Thailand), South Asian Subcontinent, Northeast Asia (except Japan, North/Central Pacific, Southwest Pacific to Japan and Europe (except for Russia), Middle East, Africa: 30 USD / kg

- Flights from Japan and Europe (except for Russia), Middle East, Africa to Vietnam Laos, Cambodia, Myanmar, Thailand: 30 USD / kg

- Flights from Japan and Europe (except for Russia), Middle East, Africa to Russia, Southeast Asia (exept for Vietnam, Laos, Cambodia, Myanmar, Thailand), South Asia Subcontinent, Northeast Asia (except Japan), North/Central Pacific, Southwest Pacific: 40 USD / kg

- Flights in Zone including Japan and Europe (except Russia), Middle East, Africa: 50 USD / kg
+ How does VN Airlines regulate excess baggage in piece system in international flights?

Excess baggage

Piece system is applies for Vietnam Airline excess baggage in flights between Vietnam – America. There are situations as below:

- When passenger has 1 piece of checked baggage, the second piece has weight not exceeding 23kg (50lbs) and total size of 3 dimensions not exceeding 158cm (60in) must pay 70USD, from the third piece to 10th piece (with the same conditions as the second one) must pay 150USD each piece.

- If passenger has 1 piece of baggage exceeding 23 kg (50 lbs) to below 32 kg (70 lbs), and size not exceeding 158 cm (62 in), he/she will have to pay 50USD and not have excess baggage.

- If passenger has 1 piece of baggage exceeding 32 kg (70 lbs) to below 45 kg (100 lbs), and size not exceeding 158 cm (62 in), he/she will have to pay 450USD and not have excess baggage.

- If passenger has 1 piece of baggage not exceeding 23 kg (50lbs), size exceeding 158 cm (62 in) to 203 cm (80 in), he/she will have to pay 175USD and not have excess baggage.

- If passenger has 1 piece of baggage not exceeding 23 kg (50lbs), size exceeding 203 cm (80 in) to 292 cm (115 in), he/she will have to pay 300USD and not have excess baggage.
+ In connecting flights of Vietnam Airline, how about calculating excess baggage?

Excess baggage

Regulations on excess baggage are different between connecting flights because they depend on each airlines.
+ How does Vietnam Airlines regulate special baggage, and when to book for special baggage?

Special baggage

In Vietnam Airlines flights, all baggage as sports baggage, bike and bulky baggage, pets in cabin, pets/animals as checked baggage, cabin baggage, dead body, ashes are considered special luggage and have significant transportation. Special baggage is not free baggage and will be charged. Passenger can reserve and do all procedures on special baggage before flight time at least 24 hours.
+ Conditions of transporting Vietnam Airline special baggage?

Special baggage

In travel with Vietnam Airline, special baggage does not have the same charge with normal excess baggage. Passenger with special baggage has individual charge depending on each kind of baggage. In case passenger has both excess baggage and special baggage, the airline will have two different tickets for two kinds of baggage.

Special baggage charges shall be applied to one kinds of Special baggage on one sector. In case the itinerary has more than one sector, the charge will be the total Special baggage charges applied on each sector.

Special baggage is not applied for VN Flight No. from 2000 to 2999; from 3000 to 3999; from 8000-8999 and from 9000-9999.
+ Can I bring golf set in my travel with VN Airline?

Special baggage

Golf is considered sports object and is special baggage in Vietnam Airline flight. Therefore, the airlines accept to carry this kind of baggage with following conditions:

One golf set includes one golf bag containing maximum 14 golf clubs, 12 golf balls, T-shaped devices with total weight of not more than 20 kg. Equipment other than above-mentioned items shall not be regarded as golf set. Sports Baggage must be packed in a neat manner without sharp-pointed angles to ensure safe transport. The request for transport of Sports Baggage must be booked in advance at least 24 hours before flight time. This kind of baggage is not free baggage and will be charged.

CAN NOT FIND ANSWER? Ask your question today, we will reply you soonest