Airlines Testimonials

ticket receipt 7382424896120
Thanks! E- ticket arrived. Great service. Very fast and reasonable too! ...

Helena Concannon, 130 Balfour Avenue, 130 Balfour Avenue, UK

Re: Ticket number 7382432835690.pdf
Vietnam Airlines: This is to confirm that I did receive the Vietnam Airlines E-ticket for my Hanoi to Ho Chi Minh one-way flight for Jan 8, 2013. ...

Jack Moore, 463 STONEHOUSE ROAD, TALLAHASSEE, FL, USA 32301

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Help Center - Vietnam Airlines


+ Can I bring snow ski set in aircraft? It this free Vietnam Airlines baggage allowance?

Special baggage

Passenger can bring snow ski set when traveling with Vietnam Airlines. It is considered special baggage. The set includes A snow-ski set includes one set of skis, a pair of ski poles, and a pair of ski shoes or boots. Equipment other than above-mentioned items shall not be regarded as standard ski set. This kind of baggage is not free baggage and will be charged. The request for transport of Sport Baggage must be booked in advance at least 24 hours before flight time. Sport Baggage must be packed in a neat manner without sharp-pointed angles to ensure safe transport.
+ I want to bring a surfboard in Vietnam Airline flight, is it ok?

Special baggage

Surfboard (A sport equipment for wave surfing includes a surfboard) is sport object and considered special baggage Vietnam Airlines. Therefore, passenger can bring surfboard when flying with VNA. This kind of baggage is not free baggage and will be charged. The request for transport of Sport Baggage must be booked in advance at least 24 hours before flight time. Sport Baggage must be packed in a neat manner without sharp-pointed angles to ensure safe transport.
+ Can I bring all kinds of scuba diving equipment during my flight of VN Airlines?

Special baggage

VNA only accepts to transport a scuba diving equipment set includes a scuba cloth, a breath tube, a pair of screws, and a diving mask. The equipment that belongs to the dangerous goods group (for example, pressure- gauge, and scuba) shall not be accepted. The request for transport of Sport Baggage must be booked in advance at least 24 hours before flight time. Sport Baggage must be packed in a neat manner without sharp-pointed angles to ensure safe transport. This kind of baggage is not free baggage and will be charged.
+ Does Vietnam Airlines accept to carry my bicycle?

Special baggage

Yes. Bikes including all kind of regular bikes, sport bikes, powered bikes (operated by thermo-battery or electric-battery etc.) are considered bulky baggage. The airline will transport them as checked baggage when total dimensions of exceeding 203cm, or weighing over 32 kg/baggage. This kind of Vietnam Airlines special baggage is not free baggage and will be charged. The request for transport of Sport Baggage must be booked in advance at least 24 hours before flight time.

Your bikes must be packed in a manner that meets following requirements:

• Handle bars are positioned along the length direction of the bike.
• Disassemble and pack the bulky parts like: pedal, lamp, mirror, support pole
• The tires must be flatted/deflated before being packed
• Bike must be packed in box.
+ I have member card of platium, can I bring my pet in VNA cabin?

Special baggage

Yes. Bringing pets in cabin has its owned charge and applied for C-Class, Platinum and Elite Plus of SkyTeam passenger on the direct flights operated by VN from Noi Bai, Tan Son Nhat to Charles De Gaulle (France), Shremetyevo 3 (Russia), Incheon, Busan (Korea), Canton (China). Passengers must book for this service in advance at least 10 times for flight time.

However, passenger must book in advance the service at least 36 hours before flight time. by valid health and rabies vaccination certificate, entry permit and other documents required by countries of departure, transit and entry.This service will be charged.
+ I want to bring my pet as checked baggage in VN Airline. What should I do?

Special baggage

Pets carried as Vietnam Airlines checked baggage include dog, cat and bird. This service must be charged. Other animals can only be carried as cargo.

Passenger must book this service in advance 24 hours before flight time. Pets should be accompanied by valid health and rabies vaccination certificate, entry permit and other documents required by countries of departure, transit and entry. Passenger requiring pet services shall assume all risks of injury, sickness or death during carriage. Only pets in healthy state without offensive smell are accepted for carriage. Bad health condition or pregnant Pets shall be rejected.
+ Does Vietnam Airline accept to carry my pet?

Special baggage

Yes. Your pets must be of dogs, cats, and bird… those pets are accepted to transport as checked baggage and not in cabin.
+ Can I bring animals not pets in VN Airlines flights?

Special baggage

No. Vietnam Airline does not accept animals (except pets) as checked baggage. Those animals will be carried as cargo. Order of carrying normal animals should be sent to agents specializing in this kind of carrying. Passenger need to prepare documents related to animals carrying such as valid health and rabies vaccination certificate, entry permit and other documents required by countries of departure, transit and entry.
+ Does Vietnam Airlines have pet service?

Special baggage

Vietnam Airlines only offer pet foods in long haul flights. Pet owner must prepare enough food for your pet (attached in pet cage). In short flights, pet owner must prepare enough food and drink for your pet during the flight time.
+ How to charge pet carrying in flights of VNA?

Special baggage

VNA does not charge pet carrying like that of checked baggage. The charge is regulated as below:

- Weight system: apply normal charge regulation, based on the total weight of pet and nest.
- Package system: consider each pet a package of excess baggage and apply normal charge regulation.

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